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Thread: Emale Ate-a-cat

  1. #1
    Cheese's Avatar Poster
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    I have received an email that I was cc'ed in on but it's addressed to one of our agents. Part of the email is a complaint directed at my company. Should I disregard it until I receive a formal email from someone (either the agent or the customer) or should I be replying?

  2. Lounge   -   #2
    Barbarossa's Avatar mostly harmless
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    You have every right to reply, if you were CC'd in, they obviously intended for you to see it, and if there's a complaint against you, you've every right to defend yourself.

    Alternatively, you could just ignore it.

  3. Lounge   -   #3
    Cheese's Avatar Poster
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    I want to ignore him if possible, he's complaining about something so trivial (20 change in flight price since he booked, like we're supposed to keep our prices static) that I feel like letting him get annoyed some more if he's waiting for a reply from me.

  4. Lounge   -   #4
    Barbarossa's Avatar mostly harmless
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    If I were in that situation, then I'd ignore it. You're under no obligation to reply. "CC" is usually used when it's an f.y.i. (for your information...)

    It's the agent's duty to respond first, really.

  5. Lounge   -   #5
    Cheese's Avatar Poster
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    Brilliant. I shall point him to this thread if he kicks off about it.

  6. Lounge   -   #6
    Barbarossa's Avatar mostly harmless
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    I'm surprised that his first choice was to complain to the agent anyway, and not make a post in the drawing room about this

  7. Lounge   -   #7
    manker's Avatar effendi
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    Quote Originally Posted by Barbarossa View Post
    I'm surprised that his first choice was to complain to the agent anyway, and not make a post in the drawing room about this
    He was prolly worried that j2 would move the thread into a wholly inappropriate section.

    Fecking newb mods
    I plan on beating him to death with his kids. I'll use them as a bludgeon on his face. -

    --Good for them if they survive.

  8. Lounge   -   #8
    Cheese's Avatar Poster
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    The guy is an idiot, he starts his email with these scrabble letters and signs off with them as well...



    There are also transparent Scrabble letters down the side of the email and a cat.

  9. Lounge   -   #9
    manker's Avatar effendi
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    Quote Originally Posted by Cheese View Post
    The guy is an idiot, he starts his email with these scrabble letters and signs off with them as well...

    He signs off by writing 'HELLO' in scrabble letters.

    I can't quite believe you entertained the notion of replying to this foolish individual for even the shortest time.
    I plan on beating him to death with his kids. I'll use them as a bludgeon on his face. -

    --Good for them if they survive.

  10. Lounge   -   #10
    Mr. Mulder's Avatar pepper your angus BT Rep: +10BT Rep +10
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    fuck him up. cut out his voice bawx and cut off his crazy scabble playing fingers. told.

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