Usenetserver.com problems

[backlash]

I finally got pissed off enough to cancel my account, plus it would have renewed tomorrow. Things were 'alright', not great but just alright for a day. Then I was back to downloading at a crawl and tons of connection errors. I was getting about 200-600KB\s on a 1200KB\s line

I switched to Giganews, speeds are excellent as expected, 1258KB\s and very steady.
They are just so darn pricey.... ugh.

Was just reading this thread and I was wondering is SSL really that important? I'm with newshosting and don't get it, so if it's actually really important I might have to change...

No, it's not unless your ISP is doing traffic shaping.
If you use the forum search there is dozens of threads discussing SSL.

how do u actually cancel the account? I don't see a way to do that in the control panel.

[Broken]

There is an option to "stop auto renew".
That is how to cancel it.

I did that, and just to be sure I wrote customer service telling them not to bill me again.

About an hour later I got this email....

Dear Mr.(My Name),

Your account has been set to expire on 11/12/2007. If this is incorrect or you have not made this request; please contact our support department by replying to this email or by sending an email to [email protected] Otherwise you do not need to take any further action.

Thank You,
Usenetserver Support

[r77]

shame to usenetserver,i used them 1 month this summer and everything was normal,but it seems they mutated.yes giganews is the best resolution but pricey too.i hope they plan to lower the prices for Christmas

[backlash]

There is an option to "stop auto renew".
That is how to cancel it.

I did that, and just to be sure I wrote customer service telling them not to bill me again.

About an hour later I got this email....

Dear Mr.(My Name),

Your account has been set to expire on 11/12/2007. If this is incorrect or you have not made this request; please contact our support department by replying to this email or by sending an email to [email protected] Otherwise you do not need to take any further action.

Thank You,
Usenetserver Support

I did the stop autorenew already. We'll see what happens.

[nicho]

I too have switched from UNS to Ngroups. UNS have always been top notch, but suddenly the speeds was horrible. After a chat with a consultant he told me that they had too many customers and things would not (!) improve.

[start]

I'm switching from UNS to NewsDemon. The speed is shit and I'm tired of getting the 400 connection errors.

[rippinitup4fun]

I'm switching from UNS to NewsDemon. The speed is shit and I'm tired of getting the 400 connection errors.

Do not make the same mistake I did. I switched to Thundernews and after a day had the same errors I was getting with usenetserver. Support lied to me 3 times saying there is no problem it was on my end. So I ran a traceroute to thundernews and lo and behold I was being routed through usenetserver, lol after I confronted them with that they gave me a full refund. Then I looked around a bit and settled on Newshosting and that works fine and has since I signed up with them. Anyways Newsdemon is routing through Usenetserver.com as well. I dont know if they are resellers or what but have a look:


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>tracert useast.newsdemon.com

Tracing route to useast.newsdemon.com [208.49.82.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 9 ms * d***-**-*-**.***.********.com [**.***.**.*]

3 11 ms 11 ms * 172.31.12.198
4 16 ms 16 ms * 12.119.243.105
5 22 ms 17 ms * tbr2.dtrmi.ip.att.net [12.123.208.62]
6 17 ms 18 ms * tbr2.cgcil.ip.att.net [12.122.10.134]
7 18 ms 16 ms * 12.122.86.137
8 40 ms 41 ms * 192.205.34.78
9 58 ms 58 ms * gblx10gig.core2.usenetserver.com [208.50.254.150
]
10 60 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
11 57 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
12 59 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
13 58 ms 60 ms * nntp5.usenetserver.com [208.49.82.60]
14 56 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
15 57 ms 59 ms * nntp5.usenetserver.com [208.49.82.60]
16 59 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
17 58 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
18 58 ms 61 ms * nntp5.usenetserver.com [208.49.82.60]
19 57 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
20 56 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
21 56 ms 62 ms * nntp5.usenetserver.com [208.49.82.60]
22 58 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
23 56 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
24 59 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
25 59 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
26 58 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
27 60 ms 60 ms * nntp5.usenetserver.com [208.49.82.60]
28 58 ms 59 ms * nntp5.usenetserver.com [208.49.82.60]
29 65 ms 61 ms * nntp5.usenetserver.com [208.49.82.60]
30 58 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]

Trace complete.

C:\Documents and Settings\User>

[start]

Your right, wow. Looks like it's Giganews then. That's probably why they are having so many connection issues. They have resellers + clients from UNS....That's alot.

[Neoworld]

Try NGroups.Net or AccessUsenet as I have no problems with NGroups currently.

[delimare]

I have had no issues since they've claimed repair on the problems. I just can't bring myself to swtich. $13 and some change a month for SSL and 10 connections that max out my 20 MB line? I'll deal with minor issues. Giganews is a great provider, I wont argue that, but they're too expensive in my opinion.