Dear Mr,
our support team has invisted hours and hours for you during the last days -
on a free basis - to make your server work again.
It is your responsibility to make backups of your data, this is also appointed
in our general terms and conditions under § 1:
(7) The responsibility for backups of his data lies with the customer, not the
provider.
Thus, all we HAD TO do was to replace the broken harddrive with a new one,
rebuild your RAID1 (or reinstall a new system) and that's it - any broken /
lost / destroyed data then is your responsibility. We're not in charge of
repairing YOUR system, YOUR files and YOUR data. You can pay us for this or
you have to do it on your own.
Though it wasn't our duty we supported you with this problem and tried to help
you as good as we can.
However, what we get from you as a "Thank you" is invectiveness and slander.
We certainly understand that you're angry because your server hasn't been
available for a long time.
But: We're not responsible for this problem, we have done everything what we
had to do and much more than that - and we're not willing to spend more time
on this problem which hasn't been caused by us, just to be attacked by you
again and again. This is a behaviour which isn't tolerated by us.
We're sure you will be able to fix this problem using your knowledge about
servers and Linux systems.
If you need our help again, just send 25 Euros per 15 minutes support time to
our paypal-account
[email protected] and we will immediately work
on your system and data again.
We will not refund you any money.
Thanks for your understanding.
Best regards,
Michael Bölke
Geschäftsführung / executive board
Giga-Hosting.biz GbR
Ges. Michael Bölke & Michael Herpich
Aschauer Straße 32a
81549 München
http://www.Giga-Hosting.biz
E-mail:
[email protected]
Tel.: +49 (0) 89 212 683 72
Fax: +49 (0) 89 216 658 62
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Bitte ändern Sie den Betreff dieser e-Mail nicht ab, da Ihre Antwort sonst
nicht zugeordnet werden kann.
Bitte richten Sie alle Support-Anfragen direkt an
[email protected] .
Nur so ist die schnellstmögliche Bearbeitung gewährleistet.
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