If you notice what I've written in my previous posts since the beginning, I've never said that I can't contact you (as for it's hard, actually it's relative. It's my opinion that it's hard to contact you. Something wrong with my opinion?). The one that can't get into "support" and seems like haven't receive any replies one or other way seems like Xenus. Not me. I don't experiencing such trouble to get into the forum because I haven't even try to register into. As for why won't I, I'll explain below...Originally Posted by seedbox.fr
And you say "I can't contact them".
Don't missunderstand me. I did get replies from you after every 3 emails I've sent you. And I sent you those emails because I don't know what happened and you just stay silent in your replies (via email) and not giving any solution, not even you ever identified the exact problem (except through this thread at your previous post.
I did said that I don't bother with the forum. I just think that if a customer asked you through email, you need to reply them through email also, and to just redirect them to forum (which seems like forcing to join the forum) and blame them if they don't do so is just lame.
As for the forum, do you call that support? or you just place it there in hope for other confusing (maybe) member to try to help other members. ok I won't judge your forum since I'm not joining them. But, don't you consider your email address [email protected] as the real support? If so, you won't whine if someone ask for details information through email will you?
I don't know what makes you think and even quote (are you really copy paste?) that I said that I can't contact you. But if you have negative prejudice because these posts sound offending in any other way, that's because I am intend so...because I want you as the service provider to pay more attention to your backend service and customer service so that both side of us gain the benefit.
Negatively respond to these post won't get any result and benefit to both side of us. It'll just drag us all down and that's the last thing we all want because we as the customers have also stake our money there. But compared to your loss, you better pay more attention to your own business for your own good in the future....
in the end, if you prefer to post details of your progress in fixing problems in your forum only, do as you please. It's your call. JUst remember...this thread are for seedbox.fr since the beginning. so why don't you just use it to your advantage to gain more credibility instead of defending unimportant issues....
Just start a business with open minded...if all problems here just true, why don't you try to repair the credibility through this very thread. So what I'm telling you to do here (if you don't get it): post details,updates, progress and replies through this thread. And oh...the last thing you want from the members here is your inability to understand what happening here. Because that will force every member to give up their trust on you, and therefore stop posting their opinion here...
so, to OUR success!!
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