Hello, good night to all. I think it's time to report the problems we have gradually taking over these days. Our web server was hacked and during the following days
we used this time to improving our website, here is a list of improvements we've made:
WebSite's Management and Maintenance:
- Introduced new security enhancements.
- Improvements in the management of users (has implemented the automatically email system)
- Enhanced accessibility by adding multiple languages: French, Italian, Spanish, German.
- Journal Backup of the Web and Shop to avoid loss of data.
Customer Support:
At this point, We would emphasize that we are going to improve our Customer Support the maximum as possible because it has been very criticized.
New contact addresses:
To support:
[email protected]
For billing:
[email protected]
The support will be live the following hours from 19:00 to 00:00 every day of the week through MSN using
the addresses above.
Products and Services:
In this section I want to highlight a couple of things, we are not going to market new products until the normalization of the situation of our current customers. So, if you're a customer of ours now, send urgently an email to any of the addresses above with a description of the product thath you bought, as well as a
clue (screenshot of the screen) of the payment made to our account. This has been produced due to data loss we suffered. We apologize for the inconvenience.
- Today we spent a good part of our profits to try new servers in different datacenters, to be able to offer products with the highest performance and lowest possible prize.
- Soon we will offer Backup Space for each client.
- We will create a new range of products with Shared connections at very cheap prices.
Web Design:
- We have been in touch with a designer who will work to improve the look of the site, along this week, you will be seeing some changes.
I want to make it clear, You could have reasons to be very angry with us, because I have to admit that at times our
service has been pathetic. But the time has come for change, we will put all our efforts on improving, and for that we want
to hear people giving opinions in the future, because it helps a lot.
Seedright.
by RePliCanT, Wednesday, 05 November 2008 00:17 Comments(0), Read all
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