oh i see. did you guys do anything to the server? cuz i'm getting a lot better speed. went up 3000KB +
BT Rep: +2
oh i see. did you guys do anything to the server? cuz i'm getting a lot better speed. went up 3000KB +
I don't see what the big deal is, answering a simple question (even if you're tired of being asked the same question over and over) is not that difficult and especially not time consuming.
You are selling a service, which people pay you good money for. With this kind of attitude and poor customer relations you are only hurting yourself.
But hey, it's your business... what I say doesn't matter at all. I really think you should reconsider how you respond (or, ignore in this case) to your customers tho.
Thank you for the lesson.
If anybody feels that the service we provide is bad, he is free to leave at any time. There are many competitors on the market, so it's going to be easy to find better or worse. Customers coming and going is very usual in this business and not everybody is going to like us for whatever reason he may have.
Now I honnestly think it is time to move on. This quite exceptional "customer support ticket" discussion has already been solved a long time ago and there is much more interesting stuff to discuss than that.
Server.lu has been very good to me in the short time that I have used them. Server was deployed within about two hours. I did need to contact support over one minor issue (my fault) and we resolved it over email in about 15 minutes. Bandwidth is fantastic for the price as is the server offerings. They also do not charge VAT to non-Europeans.
how much transfer you made, UL and DL wise?Originally Posted by technovert
well they responded to my ticket very quickly and if people want to leave then i think its a great idea, more speed for me. so thank you to all those who will be leaving.
About 100-300GB/day. Not as much as many people here but certain more than enough for me.
BT Rep: +4
It's enough for sure to keep a great ratio.About 100-300GB/day. Not as much as many people here but certain more than enough for me.
Just a quick note, before you hear it from someone else who thinks we are bad :-)
We have run out of hardware, once again, because our mainboard supplier had some shortage probably due to christmas deliveries. This means that today and yesterday no server could be released but we expect to release them tomorrow as the delivery is planned for tomorrow morning.
Furthermore I would like to announce that there will be two more bandwidth upgrades in mid January (2x 10 GBIT/s). Plenty of speed for everyone :-)
Oh yes... about the hardware upgrade. It is now official and can be seen on our website. Customers who previously ordered hardware and did not get what is listed on our site can get that upgrade, but at the price of one setup fee which is due to manpower that needs to change the disks and most probably also transfer the already existing data 1:1. We expect very few users to have that situation as we have already released the newer servers for a while...
Last edited by dwdm; 12-18-2008 at 05:44 PM.
BT Rep: +8
my Christmas wish - server.lu waiving the setup fee.......
Last edited by johhn; 12-18-2008 at 08:42 PM.
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