I have the same problem right now. I did recive my loggin to my vps today 13 days after order.
I cant connect to my server from putty.
They dont answer my tickets. They dont answer on icq.
I hate this company.
I have the same problem right now. I did recive my loggin to my vps today 13 days after order.
I cant connect to my server from putty.
They dont answer my tickets. They dont answer on icq.
I hate this company.
i just got now icq and i send them a im i hope they get back to me i spent around $56 on my vps and have not been able to use it yet am about to ask for my money back
Last edited by mike160; 11-13-2008 at 07:15 PM.
mike.. did u get my e-mails? any luck ?
.. i just hate companies who lack in support.. fast Support is Must, atleast for me =)
Last edited by ahsan; 11-13-2008 at 07:31 PM.
@ ahsan what email are you taking about ? yes i got a reply from them today at night asking me if am still have this problem with the server i reply back yes still haveing this problem i hope i dont have to wait that long this time for a reply from them
i feel hosting ie is a bit lethargic while replying to tickets as evident above.
i talked to the support before , their rules are simple ... if you want support pay for higher level of support otherwise it will keep taking that long .
however , their servers are pretty fast and good .. only support is not good or not for free .
they reply pretty well for dedicated servers..
some complicated issues might take more time to resolve but usually everything gets resolved in 1 -2 days.
@mike160 & andra;
I hope you guys can continue to update us with the support situation in this thread so we can all get a sense of their support system . Thanks
Last edited by jaszypoo; 11-14-2008 at 03:55 PM.
I hate this company and i did cansel my server 1 day before i did get it.
I understand that they dont have manage servers for free. But uf they setup my server wrong i dont think its ok to wait 2 days for a reply.
My vps is pretty bad. Its a shared gbit vps.
I think if the other users use heavy bw usage the harddrive is working to hard.
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