Problems with server.lu

[xirvflux]

@xirvik: power loss? I'm not aware of that.

Well, that's what the ticket response said :-)

Doesn't mean a server is not critical, but low cost is always combined with "less" priority than high end and server.lu is low cost.

Don't know about the other guys (each business has it own needs) but to me delivery speed is not critical; what it's critical is to have a delivery date. For example, if you said I need to order a week in advance, that'd be fine.

In fact if you order system allowed to enter a "requested date of delivery" it would be perfect. You would be able to schedule setups, and we would be able to schedule costs, queues, and so on.

I realize that most casual clients who order a server or two would always choose 'give me my server now!', but us, who order a server or two every week, can perfectly help you by not requesting a high priority, ordering well in advance, etc.

Xirvik

[dwdm]

Interesting thought... I'll bring that along on the next technical meeting.

[solaris]

any updates about internal gbit

[dwdm]

No

[solaris]

sad

[Six66Mike]

Quit emailing them and they won't be bogged down by requests Only email if you have a legit issue, not "where's my server" emails that just flood the system. You'll end up getting the server before you get a reply probably. (Says the guy who just had a colleague submit a NEW ticket for something already being discussed in an ongoing ticket! lol dufus people are dufus')

Well, if they don't want to get tickets about servers they should give a tentative delivery date when they get the order.

You get a rough delivery time on the invoice that comes with the order. An example is I bought a server on March 27. The server period on the invoice was April 1 - May 5. So the ETA would be April 1, and order was complete on April 2 so the ETA was pretty good.

I am curious though if hardware fault tickets still get treated with priority, we submitted one for a RAM problem on the 25th and hasn't been replied to yet.

I did submit a less urgent ticket yesterday though to further the pile regarding invoicing, that one can takes its place in the queue and no real rush, keen to get the hardware issue resolved though as it seems to be on atleast 3 servers.

Ooh also dwdm any news on the new discount/reseller plan? Still have a lot of clients looking for custom configured servers etc and I can't give them any information An ETA or estimated discount value would be enough to keep them & myself in the loop to work on prices & provide them some sense of timeline.

[dwdm]

Generally hardware issues have the utmost priority. Sometimes these issues cannot be solved within minutes, which should be obvious. I see one issue with boot device priority and I know that someone was looking after it. He is offline right now, but I will contact him.

About discounts and so:

please do not advertise something that we do not offer. The resale thing is something that really isn't easy to implement, especially (and now you are going to bite me) for heavy users who use every Bit they can get, leaving us no real margin for profit. We are still waiting for our new switches to arrive. With these ones we can handle that problem better, because we get better port stats and figure out who is really consuming a lot and probably mix this into the resale algorithm.

Are the prices not good enough for seedboxers?

[Six66Mike]

Our hardware issue is under-reported RAM, booting up seems to be ok but I can't create the final VPS on a server because the system thinks there's less RAM then there should be.

Prices are good for servers, I'm just trying to set some value on dedicated servers with custom setup for customers without losing money. With the retired discount I had it worked out pretty good but never got to use it

Thanks for the reply.

[FransTormer]

LOL... What if I come to the data-centre personally in June to purchase a server; can it be arranged on the spot?

Nah, I do understand the things a host needs to go through to deliver a good allround service and keep an eye on the bad peeps but on the other hand; regular/speedy feedback to existing customers is just as necessary (or even more important).

Hope server.lu is/stays on the right track and can maintain their standards they became known for!

[xirvflux]

Are the prices not good enough for seedboxers?

Depends :-) At the prices our customers demand (and the support they require) you'd be surprised at the number of servers you need to make a decent profit.

Anyway, regarding the port usage, why don't you ask on order? I have no problem telling you exactly which servers are going to be used for seedboxes are which ones will the used for webservers (in fact in my last -pending order- I mentioned it).

Seedboxes need -obviously- a lot of traffic, but when put together lots of it is internal to the datacenter. I don't have real stats but from what I see in our own seedboxes, I'd say more than 80% of them are distributed in less than 10 datacenters around the world.