Problems with server.lu

[FransTormer]

Are the prices not good enough for seedboxers?

Anyway, regarding the port usage, why don't you ask on order?

It would be even better if ANY hosting-party would just say: listen, you get x TB on the speeds listed (like 100Mbit) regardless of the protocol, after that it depends on the VLAN or whatever if we cut you down.

I mean, I live in Holland and it's very hard to find unmetered speeds here plus bandwidth is expensive. I would have no issue hearing something like that from OVH or server.lu or whatever. And peeps will understand more that bandwidth is not for free and if they really need it, they have to dig up their wallet and cough up!

/edit: example: we all know parties like LeaseWeb; they charge up to 10 Euro per TB of excess traffic after the default 2 or 4TB in the low-end packages

[dwdm]

We expect a lot to change until August.
We are in the process of building a new datacenter (yes, that's right) and this one should be operational mid August. There will be a new website with new products.
AMD, Intel with similar configurations as right now
High End servers with SAS disks, up to 64 GB Ram, and so on...
and GBIT Speeds

The traffic graphs in the current control panel are bullshit - you can throw them away. New graphs generated by SNMP will be made available soon and lots of small things.

I don't mean to advertise too much, but I just want to explain that we have lots of plans at the moment and there are improvements made everywhere, including support, which used to be fast but got slow due too much demand and too many tickets to handle within a reasonable time.
That's the bad side of being "cheap". You have got to save costs somewhere...

@FransTormer

Bandwidth prices are falling every day. We are probably the toughest bandwidth negotiator in our region. We get good prices, so I would not worry too much. But still there is an eye to be kept on this, since some seedboxers really tend to buy 10 servers and use 10x 80 MBIT/s, which is hurting somewhere because we must pay for it.

We will deal with this, but we will be more careful and respectful than OVH. Nobody will be harmed. If we had bad intentions, I would not be here and lead constructive discussions with you folks. What I like is that some seedboxes really seem to understand the issue, while others just want to use as much as they can and if it drops by a few bits, they will move on.

Anyway - would it be possible to close this thread? The initial problem should be solved by now.

[Giggly]

It isn't solved as we have never received any email or acknowledgement of order. I am a current customer, ordered another server on the site and still have no confirmation (over 2 WEEKS AGO). The other person in question went ahead and paid since we thought that was the hold-up. You sound a bit rude for a business that relies on customers.
If I had an email or some sort of message saying the order is pending, it might help. I have had NO communication whatsoever.

Does your email server block certain domains? I know mine was comcast.net email.

[dwdm]

don't use comcast mails. their smtp is blocking too much.

[Giggly]

alright... well that is good to know then LOL. *switches email and tries again*

Personal information:

Your new information were saved. They will be validated by our team in the next hours...

hmmm...

ok, what email should i use to order???

Warning: Due to the amount of fake orders, we are not accepting orders from free e-mail accounts. These include: Hotmail, Gmail and Yahoo Mail.
Please contact us first, if you really have no other e-mail address.

[v1r3d]

I have one server.lu ds4000, but the problem for me is that they use KVM on kernel that is a pain to remove. lsmod is blocked, it´s not a dedicated a semi-virtualized kernel on dedicaded server :/
Can´t install Vmware workstation, and vmware server is pretty bad (don´t work with windows 2003 well, bridge mode is confusing, don´t suport AMD VT, cloning etc....).
For the rest server lu is great.

[Tiberius]

I think the problem is more one of you not having a clue what you're doing than it is their configuration

[Giggly]

Used a different email and chose 'credit card' for pmt option, got email right away this time! woohoo. Server not released yet but at least I have a login this time and some communication.
My problem is now sorted.

[unknownman]

An update for people following my posts:
I've finally got my DS2000. Speeds are good, haven't been able to fully test it but got around 9.5MB/sec up and 8MB/sec down, might have gone higher if I had a better torrent.

[djc]

ordered a server on the 1st of may, email confirmation of order and login information all came within an hour.

The invoice shows the bill period starts on the 6th which I'm taking as the ETA for the server to be available.

The only thing I would suggest changing is including the bill period within the email text of the invoice as my guess is some people dont open the invoice pdf.