The billing period always starts 5 days later, no matter what happens.
Not sure why we did this, but initially there was a reason for this... I just don't recall...
The billing period always starts 5 days later, no matter what happens.
Not sure why we did this, but initially there was a reason for this... I just don't recall...
Hmm that's one thing I didn't account for when reviewing all my invoices was start date. So if renewal invoices come on the 27th of the month but the period for that server was 1st to the 1st, I could cancel it and be able to use it until the 1st of the month, not the 27th?
Makes more sense now that you mentioned that, was rather confusing though up until this point.
I just found some that had period starting from the day I ordered and others that are invoiced 8+ days before I received the hardware :|
Last edited by Six66Mike; 05-02-2009 at 12:53 PM.
Any chance servers get released on weekends? Can't wait to get the new ds7000
Over the past week, out of some 10 tickets I've only had a response on 1. What do they do in their office? :s
49311
BT Rep: +1
I think some of you don't realize this is a professional hosting company who have legitimate customers, not just people renting servers for seedboxes.
there's no legitimate reason that I can think of for anyone to open 10 tickets in one week.
what? are you being serious? so you are saying that:Originally Posted by lysine
1. they automatically disregard all tickets from people suspected for setting up seedboxes? (in thier terms they do not strictly forbid seedboxing)
2. if i pay £49 a month, i am not a legitimate customer yet the next guy who also pays £49 is alright? how does that work if we both pay the same price?
how professional is a company who can't respond to a ticket, even if it is to say "stop doing this"?
as for the multiple tickets, it seems that with server.lu you need to do it to get a response, 1 just is not enough, you need to nag them.
Anyone got a server released on a weekend? or should i give up hoping?
Did you even read what dwdm had to say over the last few days or considering this topic your personal rant-topic? Yes, there seem to be several flaws concerning answering support-tickets and yes people seem to wait long (especially if they use certain mail-domains) and yes they are kinda reorganising at server.lu. Waddaya want now; all your tickets answered, a nice cookie for a treat and maybe a server?
In all fairness; it's even nice for dwdm to be on these forums and possibly pay attention to what people say. For all I care, he/she is hiding behind the official support-pages and never look at these forums ever again.
49311
BT Rep: +1
I opened a ticket this morning, and it was answered in four hours.
certain tickets are probably assigned priority over others. a ticket regarding a legitimate/serious issue is more likely to get answered before one asking how to setup the additional ip addresses on a server, what's the eta for a server delivery, etc...what? are you being serious? so you are saying that:
1. they automatically disregard all tickets from people suspected for setting up seedboxes? (in thier terms they do not strictly forbid seedboxing)
I just can't comprehend why someone would need 10 open tickets with their hosting company.
haha right on
People keep bugging for ETA's is a waste of time, would you rather they work on your server or answer your ticket asking when the server is ready? The fact so many tickets are being pushed into the system needlessly means those who actually have a legitimate billing/hardware issue need to wait even longer while staff trudge through the nonsense tickets.
Posting Permissions
Reply With Quote
Bookmarks