I'm not a coder and have never had anything to do with the backup scheme, coding, server maintenance, or hard drives of FTWR. Whatever was going on with all of that was and is a mystery to me.

Carat has different levels of servers and I assume you get what you pay for...if you pay for a bottom of the line server you can expect things to go wrong from time to time (and boy do they). However, with that in mind it would be prudent to be prepared for things to go wrong. FTWR was not prepared unfortunately.