So today I go to cancel a giganews account bc the cost is to high and I find out I have to wait until Monday for them to cancel....forgive me, but what the hell is that. They are the most expensive provider on the planet and they can't even higher people to work on the weekend, that is just pathetic, they have no respect for their users at all - Usenetserver who I also have an account with has LIVE 24/7 support...and they are a third of the price. I have come to the enevitable conclusion that giganews walks all over their users - customer service be dammed simply bc they can and no one says a word...I am breaking the silence! Sorry if I got a little excited...
Here an excert from the support email:
The Billing Department is open weekdays 8:30AM to 5:30PM Central U.S. Time.
Requests made during the weekend or on a holiday may take an additional 24
to 48 hours for our Billing Department to respond.
Thank you for your patience.
--
Giganews Support
Giganews Support
And I did not remember offering my patience...that was forcibly stolen
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