Undeniably, even though they knew of the problem(s) several days before the 4th holiday, obviously that slowed down the response if they needed to do a fair (or more) amount of work in that area (and getting a vendor to go faster is a big IF under those circumstances), then if they can get things started to turn around by the end of the week is pretty fast.
I don't think they could do it much faster; the only thing is if they had found out the problems earlier. They need a better system rather than relying on their 'customers' as to things going 'off the tracks'.
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