
Originally Posted by
Artemis
It gets better Chewie, the vendors, Dell, HP etc. used to provide at least a CD/DVD image to do the aforementioned nuke, now you are expected to create a recovery set yourself as a customer. For most people this is put in the I'll do it later basket, and when they REALLY need the recovery set, it is too late, the system is already unstable. At this point the vendor informs you that you can pay for a copy of the image, I deal with this all the time with both Dell and HP. If there was the ability to reach through the phone to choke the living shit out of the sanctimonious smile on the other end I would happily do so, because for the average consumer there is virtually no explanation about this, malware/virus infections trash the system and they are left with the expense of someone doing both the data retrieval and the cost of purchasing the backup image, a cost here in New Zealand of between $65-$95 plus shipping. It is an out and out rip off!
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