So I try to cancel AOL today...

[vidcc]

NEVER take up a free trial if you have to give your credit card or bank details first.
AOL is a huge American company and they operate with that big business attitude of money money money first customer second.
Don't get me wrong, I am not against companies making money but I am against poor customer treatment.

[Rip The Jacker]

The good thing is, I didn't need a credit card to sign up for the free trial. I picked "Phone Bill" as a payment method. It's funny, when you sign up for it, it asks if you want to use Visa, Mastercard, etc. There is a button you can pick for more options, such as checking, etc. There is no "Phone Bill" option, after you click Cancel, then it shows up as an option. They really wanted a credit card number..

The first rep. tried to make me sound like a noob, he kept telling me things like my firewall isn't good enough, their firewall is better because it protects with more layers.

EDIT: Yeah I was nice mostly, but I will speak my mind when I have to. At the end, he goes "How was your experience with AOL customer service?"

I respond, "Yeah I don't like it. I call to request something, and you guys kept giving me BS. Here is a suggestion, when I ask you to cancel my service, do it. Don't talk to me about AOL for Broadband, and don't talk about how my firewall is shitty. Just do what your asked to, geez." I was polite when I said it.