Without being rude, I'm not sure I could consider it constructive. Saying "Sounds good, now check out my [former?] business" isn't entirely constructive IMHO.
To be honest, you seem kind of contradicting...in
another thread you said that advertising was prohibited on here, yet that seems to be what your first response was in here?
Going through post history some more, it almost seems like you're trying to start flame wars - you're trolling in another Whatbox thread over
here, as there your first response is also "X provider is better than Y". Further, I'd like to point out that calling people "idiots" and "morons" is fairly unprofessional - something that we'd
never say to customers.
We have considered offering public tickets, but at the moment we're choosing to keep it simpler until we can find a way to ensure that users still retain privacy in tickets. We'd much rather have a handful of 'community support' members who know (generally) what they're talking about answer any basic questions, than have tickets visible to all customers by default, where misinformation could be spread.
Finally, you could certainly say we should check out various forums more often. It'd certainly be nice to help clarify any issues that appear in reviews, but personally, I get distracted rather easily. I'd rather wait until a thread appears in our referrer logs and check on it then instead of getting lost for hours in various forums when I could be working on support/new features/etc.
Bookmarks