I hate Best Buy. Don't ever do business with them.

**Busyman** · 05-01-2005, 09:20 PM

Rip, you have to actually go there.

All stores, for the most part, quote policy over the phone.

BB let me return some games well after the Christmas return dates (they gave me store credit) but I had to speak to manager.

I returned 2 games. At first they said no 'cause they don't sell the games anymore (it was Nightshade and Metal Arms). They even looked in the computer.

I walked right over to games section and brought her back the copies that were selling (that supposedly weren't in the computer).

Problem solved.

You have to go there man.

**RPerry** · 05-01-2005, 10:20 PM

I agree with busyman RTJ. You just bought it today, so I would take it back and make sure they knowyou only want an exchange, not a refund. I have heard of places charging restocking fee's on a refund, but never on an exchange of defective equipment

**100%** · 05-01-2005, 10:29 PM

Originally Posted by RPerry

but never on an exchange of defective equipment

"damaged goods"
sounds better than "defective" (if you want a refund)

**Rip The Jacker** · 05-01-2005, 11:41 PM

Arrrghhhh.

I went over there today, and the employee took a look at it. Told me the same stupid shit. I spoke to an employee, supervisor, and manager, and none of them did anything for me. The manager said that "99.9% of the time these things aren't scratched." And it's possible for "people to buy them, drop them, and ask for an exchange."

Gah! It's just scratched, no big deal. There are tons of products that can remove scratches off LCD screens, whatever. But the fact that I bought it scratched, thats what pisses me off! Oh well, I'm better off getting rid of the scratches than paying $20-$30 for a replacement.

I will never shop at Best Buy again.

This looks promising....
http://www.displex.de/Languages/English/Index1.htm
I wonder if it works well.

**Busyman** · 05-02-2005, 01:20 AM

Originally Posted by Rip The Jacker

Arrrghhhh.

I went over there today, and the employee took a look at it. Told me the same stupid shit. I spoke to an employee, supervisor, and manager, and none of them did anything for me. The manager said that "99.9% of the time these things aren't scratched." And it's possible for "people to buy them, drop them, and ask for an exchange."

Gah! It's just scratched, no big deal. There are tons of products that can remove scratches off LCD screens, whatever. But the fact that I bought it scratched, thats what pisses me off! Oh well, I'm better off getting rid of the scratches than paying $20-$30 for a replacement.

I will never shop at Best Buy again.

This looks promising....
http://www.displex.de/Languages/English/Index1.htm
I wonder if it works well.

I don't work that way. I go next up on the supervisor ladder, I speak to another super another day. I get satisfaction and then I don't shop there again.

Cicuit City works totally the opposite way than BB.

In the future, use CC over BB. They price match too.