View Full Version : DSL frequency
browser
05-01-2005, 06:15 AM
Dear Sir,
Are engineers have come back to inform us that the DSL frequencies are
poor on the line which is causing the issue with you not being able to
get speeds higher than 5.5mb on the line. Unfortunately the when BT
run a line test they will only check the PSTN (voice) frequencies of
the line and not the DSL. The engineer believes the cause of this is
likely to the be the internal wiring. As from the notes I can see you
have already tried going into the master socket with all other devices
unplugged and also trying different filters. This is likely to be the
best speed we will be able to get out of the line as problems with
internal wiring are not something we can provide help with. This would
need to be arranged with BT who will probely charge to get the wiring
checked out.
Kind Regards
Does this sound like a reasonable excuse? I am supposed to be on 8MB and my line, until now, has been passed as very good and that it should support 8MB.
GepperRankins
05-01-2005, 06:22 AM
sounds like it was typed by a 4 year old :blink:
Samurai
05-01-2005, 06:49 AM
sounds like it was typed by a 4 year old :blink:
indeed :dry:
browser
05-01-2005, 07:09 AM
It was sent by customer support, so probably was a 4-year-old.....but is what he is saying technically correct?
I assume you've made a complaint about line speed although I suspect what you've actually seen is data speed, which is not the same thing.
What speed is reported by the DSL connection data of your modem? If it is a USB modem the status icon in your system tray should tell you that. If it is connected to your pc via ethernet you will have to go into the modem setup menu to find that out.
If the connection data shows a speed lower than 8 Mb (note - small b not big B, they are different) then the letter is probably correct. It is the actual amount of data transferred which costs them money, so it doesn't make sense for them to give you a lower speed if the line can handle it.
On the other hand if it says 8 Mb (or 8xxx kb) then the physical line speed is what you've ordered and is what you are getting. You then need to look at things like the number of errors. If the errors are very low (single digits) there is no problem at the operating speed in which case the letter is probably bullshit, although there may have been errors when they tested the line. In this case any lower data speeds are likely to be caused by bottlenecks elsewhere, testing the line isn't going to get you anywhere.
Edit: a 4 year old would have sorted the problem by now.
GepperRankins
05-01-2005, 07:19 AM
i doubt it's internal wiring. unless internal wiring means distance from an exchange
As from the notes I can see you have already tried going into the master socket with all other devices unplugged and also trying different filters. I'm pretty certain that rules out internal wiring, unless it cured the problem. :huh:
GepperRankins
05-01-2005, 07:26 AM
wouldn't internal wiring short the connection and disable it completely :smilie4:
browser
05-01-2005, 10:22 AM
@ lynx, yes i do know the difference between MB and Mb though i get the the wrong way round occasionally.
My router syncs at 5500 which is what they said (5.5) but it should be at 8000.
Going to the master socket didn't cure the problem and @GepperRankins, i don't think they meant a problem as big as a short circuit, but (i assume) that it has noise on it, but I am not sure.
I am really not sure what is wrong with my connection, i am 700m from my exchange and have good ratios (confirmed by the company), but now they claim DSL frequencies which to be honest, should have been checked with the tests they carried out when I ordered the service. I have been chasing up with them since it got connected and they even told me to report a line fault with BT, but the line was fine.
I am not sure whether to be believe them or not
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