Unable to open Palm software on my computer

I recently purchased a Tungsten E2 and after loading the software program and registering my palm, I am unable to open the software. I have tried using both the shortcut and the direct link. I also tried to uninstall the program and re-install, but no luck . Please help! thanks.
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vaginitis

You don't state your O/S so one can only guess .

Have you tried their home site support ?

http://kb.palm.com/wps/portal/kb/na/.../46320_en.html