SeedUnlimited.com support BLOWS

I decided to add a 2nd seedbox to my current seedbox with another provider, so i got one from SeedUnlimited.com well i cant find the FTP server nor the SFTP server nor ftp over ssl (as it states on sales page you get all of these).

the weak web file system has a 1.5gb upload limit which is useless for me.

here is the reply from support (ive looked on every page i can find there is no info on FTP including my account page, ive even done a port scan on my box and only 3 non ftp ports are open ( 80, 443, 22) no my user/pass does not work for sftp on port 22 ):


from me:

why is there NO FTP on my seedbox??..the speed is so slow of web interface and the torrents are slow if this cant be fixed id like a full refund

i think its capped at 10mbit also btw

http://xxxxx.seedunlimited.com/

no ftp!


Eric Posted On: 21 Sep 2010 8:03 PM
Yes there is ftp.
See account page for ftp info.

Its not capped and there is no refunds.

Eric,
Seed Unlimited Support

I had to update this reply from support i showed them the results of my port scan and this was his reply (at the bottom):

Interesting ports on xxxxxxx (xxxxxx):
Not shown: 818 filtered ports, 179 closed ports
PORT STATE SERVICE
22/tcp open ssh
80/tcp open http
443/tcp open https

Nmap done: 1 IP address (1 host up) scanned in 98.70 seconds


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We do not authorize you to do any sort of scans on our server.

Eric,
Seed Unlimited Support

When will you guys learn who the scammers are :)

i have a gigabit 160 with these guys and its been fine for the price.up to 20-30mb down up to 15mb up £24

your FTP info is in the account part of the site???

You get SFTP and FTP (not ftp over ssl, nowhere on our description does it say that, sftp and ftp over ssl are not the same thing).
The (S)FTP info is emailed to you in the welcome email, its also located on the account page.
There is no 1.5GB upload limit, where are you getting this from?

The problems you are getting are a result of your IP getting banned by the firewall for doing unauthorized port scans.
Please change your IP and use the ftp info in the account page.

Yes the FTP info is in the account page, screenshot as proof.
http://img405.imageshack.us/img405/4793/accountca.png

I don't know why you came here to give us a bad review.
I replied to your support request right away and told you where to find the ftp info.
You never said you couldn't find it on the account page.
None of our servers have ever been capped, we only use unmetered servers.

their support is non existent though.2 tickets i have in support but still no reply as to why i cant logon to my account

Quote:

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Originally Posted by leedspete

their support is non existent though.2 tickets i have in support but still no reply as to why i cant logon to my account

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You submit tickets in the middle of the night (USA time).
I was sleeping.

They are süx of süx i have ever seen. Max upload speed 3-4 mb/s. And it is 1 gbps. Think about it. Don't give your money for free.

They seem to be hosted in the USA, so if there are few peers from there, expect not so great speeds.

I also did not like Seedunlimted support OR seedbox SPEEDS eitehr...plus they took 2 days to setup my account..im with rapidpeer.com now and been happy for about 3 months. xirivk is also good. DO NOT USE SEEDUNLIMITED

Quote:

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Originally Posted by seeder22

I also did not like Seedunlimted support OR seedbox SPEEDS eitehr...plus they took 2 days to setup my account..im with rapidpeer.com now and been happy for about 3 months. xirivk is also good. DO NOT USE SEEDUNLIMITED

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You get your account instantly after payment by our automated system, we do not manually setup accounts like other providers.

EDIT: I just noticed you are the OP.
I checked your account and your account was setup 4 minutes after payment.
Why are you trying to spread lies?? yet you still keep your account with us.