How to contact a webstore concerning payment loss

Hello,
I purchased an album from Starzik and paid through my debit card now Starzik hasn't received the payment but the gateway that I used for transaction has confirmed that the payment has been processed to starzik. I wrote to the Starzik support with payment confirmation Email from their gateway but it's been three days and there hasn't been any response. Although I've done quite a few purchases with 'em but never ran into such problems. It's very annoying indeed to have not received the service I paid for, is there any other way any one knows?

Thank you.

They have contact information on their site (which I assume you've tried).

If they're not replying to you then lodge a complaint with your debit card issuer and they should be able to either contact Starzik or retract the payment.

Resolved, thread can be closed now.

Edit: there use to be a link to close the threads, I can't find it anymore :(

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Originally Posted by whatcdfan

Edit: there use to be a link to close the threads, I can't find it anymore :(

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In this section? Not as far as I remember.