Problem.. Ripped off

Hello!

Since I can't post to seedbox forum yet, I'm going to post it here.

I'm desperate..

I've ordered an seedbox from seedbox.fr, they promise a 2hr delivery within their operating hours.
Ok, it was around midnight when I ordered and the next day I waited all day for a welcome email from them.

I have posted on their support and received no reply.
It has been more than 3 days and no reply from them.

The most important thing is I was billed €9 successfully and I am still waiting.

Can anybody help in any way? :(

Report to them paypal, if you used that? Hope you did.

Yes, I used pay pal, although just for credir card payment, didn't have account with them.

I'm really angry, I had numerous account orders and they all were under few hours, not few days.

You can file a report. Am not sure how with the way you payed but look into it or mail them telling them you will report them to paypal.

Thank you for your help!

Good Luck. Hope you can sort it out and get your $ back.

I think you should wait it out. Most SB providers take longer than the advertised waiting time to create your account or install your dedi seedbox, etc.

I waited 2 days for mine, at first I thought I got scammed because support didn't answer. Dunno about seedbox.fr though...

Yeah, that was strange - no answer from the support.

I mean I work on tech support and we have a policy on customer answering - and that seemed strange.
They have answered me promptly, the seedbox will be ready tomorrow.

Answered you promptly when they took your $. they should give you a response to when it will be ready. Try them again. If they don't respond then report them.

That is right, and that is how it should be done.
I mean they have posted on their site how long does it take them to make your box ready and by now I should have 30 boxes setup by them :D

When I have told them I am going to report them to PayPal they answered under 5 mins.

Already? What did they say?

Quote:

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Originally Posted by abiko

When I have told them I am going to report them to PayPal they answered under 5 mins.

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That my box will be read tomorrow. I stated in the email that they have 24 hrs to answer me.

Quote:

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Originally Posted by abiko

That my box will be read tomorrow. I stated in the email that they have 24 hrs to answer me.

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Well then it's solved right? You'll get your box tomorrow, it just took longer than expected :).

That's right.
One part of me is mad, one part is happy :) lol

Yeah, took them well enough, hope it was worth waiting.

Quote:

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Originally Posted by abiko

When I have told them I am going to report them to PayPal they answered under 5 mins.

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Heh. Glad it all worked out :whistling

Tell us how it all works out in about 5 days.

same thing happened to me, normally it would take 24hrs to set up a dedi server but it took more than 3 days. Reason was they were out of servers.
At first they didn't respond daily but it all worked out. Even got a extra day on it for waiting so long :) Patience is virtue ! :)