anyone know a way of contacting them, the email addys on their site i am not getting a reply from , i'm not looking to complain just clear few things up
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anyone know a way of contacting them, the email addys on their site i am not getting a reply from , i'm not looking to complain just clear few things up
Checked my email account from when i had some bother with them:
Email 1:
[email protected]
Email 2:
[email protected]
I seemed to get a faster responce on the support email then order!... however worth while pointing out that both times it was the same bloke.
[email protected]
This is messenger adress i use to contact them
maybe they have me on block lol, i haven't been rude or abusive so can't see why i would be.
They are server maybe down,i can't login the server from yesterday
I couldn't login for the last two weeks, lol
damn i was suckered in to paying paypal as a gift lol
Mine's been down a week now... I was informed on Friday they were being backed up... and that they should be back up "soon"...
Not heard anything since then.
I dont have problems everything working fine server is up speeds are good no complaints so far after almost month of using service.
would be nice to just get an email letting me know what's going on. At this point i think i have been well truely bumped lol
mines back now, 1 week downtime. Not really a problem, I just hope they extend the 'box' sub by the week it was down!
the guy came online promised to sort it out told me to wait and now has gone offline again......
Seed says:
hello
ReaL LiViNG ReaL SCaRS says:
hi
i still dont have my login details dude
i paid with paypal : [email protected]
Seed says:
you were having seedbox rt ?
ok be online i will make new
ReaL LiViNG ReaL SCaRS says:
i paid for economy4
you said that 11 days ago lol
Seed says:
no be online
ReaL LiViNG ReaL SCaRS says:
how long ?
i have to pick daughter up from school in hour
Seed says:
15 mins
ReaL LiViNG ReaL SCaRS says:
oki cheers
there you have it lol
i'm not going to rant and rave it will not get me my money back but it thought it only fair to let you all know how bad it has been :)
I too did not get service from them.
Apart from the downtime, I've had no problems contacting them via Email/MSN...
Their latest, prompt, reply stated;
"yes ofcourse, all the down time will be adjusted"
glowdown when did you get your reply ?
My server is offline too as of this morning
I've been having the same issues with them as well. My seedbox has been down since the 24 August. I have contacted ultraseed support a number of times and have been promised that i will get a fresh account, yet I am still waiting.
I emailed them again yesterday morning to find out whats going on, but I doubt that I'll get a quick response.
I think at this stage that raising a paypal dispute is my only recourse.
Quote:
Originally Posted by tbird
me like a fool did i as a gif which is not disputible, i guess it's a lesson learnt. I resigned up as i had a solid month of good usage with them. I guess if no joy by monday i'll go look elsewhere
well i have dedicated seedbox with them.. and it never been down.. so i think the problem is with shared seedbox. i usually contact them via email.. they always reply within 24 hrs since i add their MSN but i never can see them on
ph3nom just abit of honesty would be cool, if he said he was behind or struggling i'd be cool but he persistantly lies to myself and others
It is working again but still no answer to the question i asked them throught mail almost a day ago.Quote:
Originally Posted by RAZ-R
Account Is finally back...Quote:
Originally Posted by bigwickerQuote:
Originally Posted by tbird
me like a fool did i as a gif which is not disputible, i guess it's a lesson learnt. I resigned up as i had a solid month of good usage with them. I guess if no joy by monday i'll go look elsewhere
Ultraseeds email>Bigwicker, hopefully your next on his list to get sorted.
Hello,
We are extremely sorry to setup your seedbox so late , but we had 4
servers which went down and never came back so our first priority
was to get new servers and shift all old users to new ones. Your
seedbox is setup and now we do promise you wont be facing any
further problems from our side.
R,
Tbird.
fingers crossed thanks for letting me know :)Quote:
Originally Posted by tbirdAccount Is finally back...Quote:
Originally Posted by bigwicker
Ultraseeds email>Bigwicker, hopefully your next on his list to get sorted.
Hello,
We are extremely sorry to setup your seedbox so late , but we had 4
servers which went down and never came back so our first priority
was to get new servers and shift all old users to new ones. Your
seedbox is setup and now we do promise you wont be facing any
further problems from our side.
R,
Tbird.
hi
Is someone is experiencing problems accessing to his ultraseeds Webui ?
cannot access since 24 h, send an email to the support , no answer yet ...
still can access to the FTP ...
:dry:
I had the same problem last night. When I checked the seedbox I found that uTorrent was no longer running. I've restarted twice since then but it keeps crashing. Server might be overloaded.Quote:
Originally Posted by playm
T..
thanks for your input tbird
much appreciated :)
24 hours since my email , and no news from them :cry:
Webui is back :D
and down AGAIN :cry::pinch:
My seedbox is down as well.
I have another problem that bothers me. I've payed for 1 month of use. The month was over last Saurday and I still have access !
What does this mean ? Am I paranoid if I think that there was a police raid and now they are gathering evidence or something like that ? Shell I delete everything ASAP ? I do have bad feelings because the server has my IP and they know my real name beacause I've payed trough paypal. What do you think guys ?
Fogkefe: perhaps they gave your extra days when your seedbox was down ... :D
BTW, my seedbox is AGAIN down .... :whistling:rolleyes:
i have given up on ultraseeds lol, i have found a new supplier speeds are blinding fast, and it took literally 5 mins to setup if that and thats no joke at all https://www.superseedbox.com/ these are who i am now with the msn interaction is first class, will be staying for a longtime me thinks :)
thanks Bigwicker
I will give up ultraseeds too :whistling
customer service is last class , my seedbox is still down, no news from them ...
:cry:
mines down again... luckily it's close to the end of my paid run, though if they extend for first downtime then I should probably have a week left...
ok when up.
horrendous when down.
Joined just to pile on.
Down for 2 weeks earlier last month. Down for 2 days again so far. Ugh.
Be careful and let mod's of your private trackers know you're shifting. I got banned for multiple IPs a couple of months ago (when I was going ONTO the server), so if you're shifting around you probably want to let them know.
Just thought I'd share my new seed box speeds with you guys like this constantly, service is great, quick replies too, will do a seed-box review in proper section in bit
http://i36.tinypic.com/o00vtk.jpg
Does anyone has a way to have a contact with ultaseeds?
2 days my seedbox is down and no answer to my mails....
When it works all is ok but when something going wrong, there's no body.
It takes more than 2 weeks to get it. No answer to mails until i declare a trouble with paypal...
Today it's fixed..
Yesterday out, still waiting...
I'll move...
Fixed..
What is wrong with the guys at ultraseeds? It's been down since friday. Never get any response to emails. They have no concept of customer service.